EU Online Dispute Resolution (ODR) is a win-win solution for all

Today’s start of the EU “Online Dispute Resolution” (ODR) platform will substantially improve trust in e-commerce in Europe. BUSINESSEUROPE has been a strong supporter of the European Commission’s legislative package for out-of-court dispute resolution.

Director General Markus J. Beyrer said: “This way of solving disputes will substantially increase confidence of citizens, shoppers and businesses doing their online cross-border transactions. We’ve been a strong supporter of this mechanism, because we can avoid lengthy and costly court disputes with uncertain outcomes. We see a win-win solution today where businesses and consumers can both rely on an efficient tool to solve problems. It is also a way to keeping trader-consumer relations intact.” 

The ODR platform has the potential to finally take dispute resolution into the digital age. BUSINESSEUROPE will make every effort to raise awareness about the ODR platform among businesses in all corners of Europe.