Consumers/marketing
Consumers and businesses are natural actors of the internal market . Consumer policy and business environment are therefore two key pillars in a growth and jobs agenda.
BusinessEurope promotes a sound and balanced consumer policy that ensures an adequate high level of consumer protection, promotes competitiveness of companies and helps embrace the new opportunities of the digital economy.
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(21.11.2024)
BusinessEurope vision for consumer policy in Europe includes:
- focus on better implementation and enforcement of existing rules by public authorities and deeper international cooperation and coordination;
- promotion of out-of-court means of redress (alternative dispute resolution and online dispute resolution) which are faster and more cost effective when compared to judicial means;
- new rules only when absolutely necessary, provided they are evidence-based, future-proof and they follow a targeted/ full harmonisation approach;
- improving awareness of the European consumer acquis among consumers but also among smaller companies with lower legal resources;
- promotion of informal dialogue between business and consumers.
Publications
| Press releases | Date | |
|---|---|---|
| Access to EU consumer group actions should support consumers, not law firms and funders | 28/11/2019 | |
| An easier consumer journey when buying online | 22/07/2019 | |
| EU New Deal for Consumers: a solution in search of a problem | 11/04/2018 |
| Reports and studies | Date | |
|---|---|---|
| Recommendations for a better presentation of information to consumers | 22/07/2019 |
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